(Why I collect your personal data and what I do with it)
I take your privacy seriously and will only use your personal information to provide the services you have requested of me.
Why do I need to collect your personal data?
When you supply your personal details to me they are stored and processed for 4 reasons
1. I need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and my agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that I may not be able to provide treatment.
2. I have a “Legitimate Interest” in collecting that information, because without it I couldn’t do my job effectively and safely.
3. I also think that it is important that I can contact you in order to confirm your appointments with me or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
I have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask me to delete your records if you wish. Otherwise, I will retain your records indefinitely in order that I can provide you with the best possible care should you need to see me at some future date.
Your records are stored:
• on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
• on my office computer in the case of correspondence, referral letters, invoices etc. These are
password-protected, backed up regularly, and the office is locked out of working hours.
I will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
• Me, so that I can provide you with treatment
• My reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders.
You have the right to see what personal data of yours I hold, and you can also ask me to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask me to erase your records.
I want you to be absolutely confident that I am treating your personal data responsibly, and that I am doing everything I can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that I am mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to me or the Bath Practice, or in more serious cases, the British Acupuncture Council.
If you are not satisfied with the response, then you have the right to raise the matter with the Information Commissioner’s Office